VIP Senior Relationships Manager

Remote | Full-Time FTC | Global Team

About the Company

Every day, hundreds of millions of people live with chronic conditions that modern medicine manages — but rarely resolves.

Our mission is to change that.

We’re a fast-growing health technology company pioneering clinically validated neuromodulation designed to improve sleep, energy, recovery, resilience, and overall quality of life. Backed by over $10M in R&D and supported by 60+ independent studies with institutions including Harvard, Yale, and Imperial College London, we’ve built the leading platform in our category.

Now, we’re looking for a VIP Senior Relationships Manager to help us deepen and scale relationships with some of the most influential voices in health, wellness, sport, and media.

The Role

This is not a traditional customer success or PR role.

You’ll act as the relationship owner for a portfolio of high-profile individuals — including celebrity doctors, well-known physicians, elite athletes, wellness figures, media personalities, and customers with powerful recovery stories.

You’ll build trust, create meaningful engagement strategies, and ensure every relationship feels deeply personal, thoughtful, and well-managed from first interaction through long-term partnership.

Importantly, this is not a “handoff” role.

Even when PR, science, influencer, or brand teams become involved, you remain the connective thread and trusted point of contact throughout.

There is no existing playbook. You’ll help build it.

What You’ll Be Doing

• Building and nurturing long-term relationships with high-profile individuals and strategic advocates

• Acting as the primary owner of VIP communications and engagement

• Developing tailored communication strategies depending on audience, timing, and context

• Identifying compelling customer and practitioner stories and helping route them internally across PR, science, brand, and influencer teams

• Creating systems and CRM processes that provide visibility across all relationship activity

• Coordinating cross-functional stakeholders while maintaining accountability for the overall relationship

• Designing and evolving the VIP programme as the function scales

What We’re Looking For

• 5+ years’ experience in relationship management, VIP services, talent relations, partnerships, PR, customer success, or similar high-touch environments

• Experience working with high-profile or high-demand individuals

• Exceptional written and verbal communication skills

• Strong emotional intelligence and natural relationship-building ability

• Comfortable operating in ambiguity and creating structure where none exists

• CRM and operationally confident (HubSpot, Salesforce or similar)

• Strong judgement around communication style, timing, and stakeholder management

• Deep familiarity with US communication styles and cultural context

• Naturally proactive, organised, and calm under pressure

Ideal Backgrounds Could Include

• Wellness or health-tech brands

• Sports performance or recovery companies

• Talent or celebrity relations

• Luxury concierge or premium customer experience

• Founder’s associate/chief of staff environments

• Strategic partnerships or influencer management

Why Join?

• Opportunity to help shape a category-defining health technology company

• Mission-led business genuinely improving people’s lives

• High ownership and autonomy

• Fully remote global team

• Fast-moving environment with significant growth potential

• Ability to build a function from the ground up

If you’re excited by relationship-led work, thrive in high-trust environments, and want to help shape the future of health technology, we’d love to hear from you.